Privacy Policy

This Privacy Policy explains how TVWallMount.ca ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, request a quote, make a booking, buy a product, or use our installation services in the Greater Toronto Area (Ontario) and the Lower Mainland (British Columbia). We follow Canada's federal privacy law (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information we collect

We only collect information we need to provide our services. This includes:

Information you give us

• Contact details — your name, phone number, and email address.
• Service details — your installation address, the type of job, your TV and mount details, and any notes you provide when requesting a quote or booking.
• Account information — if you register an account, your login email and password (passwords are stored in encrypted form).
• Order & booking history — services booked, products purchased, deposits paid, and appointment dates.
• Communications — messages you send us by form, email, phone, or text.

Information we collect automatically

• Technical data — your IP address, approximate location, browser type, device, and pages visited, collected through cookies and similar technologies.
• Security data — information used to keep the site safe, such as security tokens that protect form submissions.

2. How we use your information

We use your personal information to:

• Provide quotes, schedule and carry out installations, and send our technicians to your address.
• Process bookings, deposits, payments, and product orders.
• Send booking confirmations, reminders, updates, and receipts.
• Respond to your questions and provide customer support.
• Manage your account and your booking history.
• Improve our website, services, and customer experience.
• Keep our website and business secure and prevent fraud.
• Meet our legal, tax, accounting, and insurance obligations.

3. Cookies & tracking

Our website uses cookies and similar technologies to keep you logged in, remember your booking details, secure our forms, and understand how the site is used. We also use Google Analytics to measure site traffic and approximate visitor location. You can control or delete cookies through your browser settings, but some parts of the site (such as booking or login) may not work properly without them.

4. Payments

When you pay a deposit or buy a product, your payment is processed by a secure third-party payment provider (such as Stripe). We do not store your full credit or debit card number on our own servers. The payment provider handles your card details under its own security standards and privacy policy. We receive only confirmation of payment and limited details needed to manage your order.

5. When we share information

We do not sell or rent your personal information. We share it only when needed to run our business, including with:

• Our technicians and installers — so they can reach you and complete your booking.
• Service providers — such as payment processors, hosting providers, scheduling tools, analytics services, and email/SMS providers that help us operate.
• Professional advisors — such as accountants, insurers, or lawyers, where reasonably necessary.
• Authorities — when required by law, court order, or to protect our legal rights, safety, or property.

Some of these providers may store or process data outside your province or outside Canada, in which case the information may be subject to the laws of those jurisdictions.

6. How long we keep it

We keep your personal information only as long as needed to provide our services, manage your account, and meet legal, tax, warranty, and insurance requirements. When it is no longer needed, we securely delete or anonymize it.

7. How we protect it

We use reasonable physical, technical, and organizational safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your data and limit access to those who need it.

8. Your privacy rights

Under PIPEDA and BC PIPA, you have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is wrong or out of date.
• Withdraw your consent or ask us to delete your information, subject to legal and contractual limits.

To make a request, contact us using the details below. We may need to verify your identity first. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or the Office of the Information and Privacy Commissioner for British Columbia.

9. Marketing & email (CASL)

If we send you promotional emails or messages, we do so in line with Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us. We will still send you essential messages about your bookings and orders.

10. Third-party links

Our website may link to other websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

11. Children

Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes may also be communicated through our website.